Rapid Response was founded in 2014 by my wife Sherrie and I to help homeowners, insurance agents, and contractors work together to find common ground in making home and work the best place on Earth.
As a trusted insurance adjuster for 10 years, I heard the frustrations of families who were being ripped off, taken advantage of, and underwhelmed by companies in the roofing and restoration industry, many of whom showed up in their greatest time of need with little professionalism or knowledge to show for.
Always a fierce customer advocate, I helped these families navigate the complexities of their insurance while making sure that their homes received the proper service that they were promised and that every last dollar they spent went to work of the highest caliber.
Like you, my family means the world to me. I realized that I wanted to be around more for the moments that matter most while continuing to do the work I loved. An entrepreneurial spirit with a passion for doing right by people, I founded Rapid Response to meet the needs that others couldn’t satisfy. My vision was simple: deliver on your word, stand by your work, and get the job done faster and better than anyone else.
Since then, Rapid Response has assembled a world-class team of local, certified experts who share that same vision. With over 100 years of collective experience working with insurance companies, 75,000 claims handled and counting, and 100,000 homes serviced, we’ve earned the trust and respect of customers who know that they can count on us 24 hours a day, 7 days a week when their property is at risk.
We’re called rapid for a reason.
Rapid Response is on-call 24/7 in the event of a roofing or restoration emergency, such as fire, flooding, or storm damage. When you contact us, one of our team members will return your call within 60 minutes to put together a custom plan of action based on exactly what you need, when you need it.
We know that timing is critical in preventing further damage to the interior and exterior of your property, which is why we’ll be onsite within 4 hours or less to begin restoration of your home or business back to its original condition.
Our team believes you deserve total transparency in the face of an emergency. When you work with us, you’ll know exactly what to expect, next steps, and action to take with your insurer to get your life and business back to normal.
Our qualifications speak for themselves.
Deciding on a roofing and restoration specialist is more than just taking their word for it. It’s taking comfort in the fact that others have seen their work stand up to the test.
Rapid Response is proud to carry the qualifications of some of the most respected industrial organizations and contracting networks in the United States. We are a Platinum Preferred Owens Corning Contractor, a CertainTeed Master Shingler, and Certified Haag Inspectors, which means we’re part of an elite network of roofing professionals at the top of their industry, who meet rigorous standards in professionalism and quality workmanship.
Our reputation doesn’t stop there. In addition to our best in class qualifications, we value the safety of our customers as well as the safety of our team. Rapid Response is IICRC Certified, which means we know how to properly enter homes damaged by fire and water, remove intact infrastructure, and rebuild residential and commercial properties stronger than they were before.